Good work by the con ops.
It may help to read the transcript whilst listening to the call.
http://www.manchesterfire.gov.uk/ou...ntre/listen-to-a-real-999-emergency-call.aspx
It may help to read the transcript whilst listening to the call.
http://www.manchesterfire.gov.uk/ou...ntre/listen-to-a-real-999-emergency-call.aspx